Across your first 4 deposits
Privacy Policy
Asino Casino operates under licences issued by the Tobique Gaming Commission in New Brunswick (licence No. 0000064) and the Comoros Autonomous Island of Anjouan (licence ALSI-202509073-FI2).
Information we may collect
The information handled by an online casino can vary depending on how you use the website and the features you access. Some information is provided directly by you, while other information is collected automatically when you browse the site or use an account. We try to collect information that is relevant to providing, securing and improving the service.
Account and contact details
This may include your name, date of birth, country or state of residence, username, password, contact details and information connected with your account. It may also include communications you send to customer support, records of your requests and information you provide when you update your account or ask for assistance.
Verification information
To help confirm identity, age, location or eligibility, we may handle verification documents and related information. This can include documents or details used for account checks, safer gambling processes, fraud prevention, security reviews and other checks that may be required before certain services are provided.
Payment and transaction information
We may handle records about deposits, withdrawals, payments, account balances, transaction history and related activity. Payment information may be processed through payment providers. Where appropriate, we may receive confirmation or limited payment details from those providers rather than the complete details of your payment instrument.
Technical, device and usage information
When you use the website, we may collect information such as your IP address, browser type, device type, operating system, language, approximate location, pages visited, session activity and referral information. We may also record login events, security events and information about how you interact with the website.
How we use information
Personal information may be used to operate the website and provide the services you request. We may use it to create and manage accounts, process transactions, answer questions, provide customer support, maintain account records and communicate with you about service-related matters.
Information may also be used for identity, age and location checks, account security, anti-fraud monitoring, responsible gambling processes, risk assessment and the prevention or investigation of suspicious, unauthorised or unlawful activity. These checks may involve comparing information with records or services made available by specialist verification, payment, security or fraud-prevention providers.
We may use information to maintain, test and improve the website, understand general usage patterns, troubleshoot technical issues, protect our systems and create a more reliable user experience. Statistical or aggregated information may be used where it does not identify an individual.
We may send service messages about account activity, security, transactions, changes to the website or this policy, and other information needed to provide the service. Where permitted and where you have made an appropriate choice, we may also send marketing communications. You can withdraw consent to marketing at any time using the unsubscribe option in a message or by contacting support.
Sharing information
Information may be shared with providers that help operate the website, such as payment, identity verification, hosting, technology, customer support, security, communications and fraud-prevention providers. These providers should only use information for the services they provide or as otherwise permitted.
Information may also be disclosed where reasonably necessary to protect users, the website or our rights, to investigate suspected fraud or misuse, to respond to valid legal requests, or to meet an obligation imposed by law. We do not intend to sell personal information as a standalone product.
Cookies and similar technologies
The website may use cookies and similar technologies. A cookie is a small text file stored on your device that can help a website remember settings, keep sessions working, understand general website activity and support security. Some cookies are necessary for core functions, while others may help with analytics, performance, preferences or relevant communications.
Cookies may allow us to recognise a returning browser, remember selected preferences, maintain account sessions and identify unusual activity. Information collected through cookies may be combined with other technical or account information where appropriate for the purposes described in this policy.
You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block future cookies or receive a notification before a cookie is stored. If you disable certain cookies, some website functions may not work as intended or you may need to enter information again.
Security of information
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, account safeguards, monitoring, encryption where appropriate and procedures for handling security incidents.
No website, device or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support promptly if you believe your account or personal information has been accessed without permission.
Retention and your privacy rights
We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including providing services, maintaining records, resolving disputes, protecting the website and meeting legal or security requirements. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not always mean that every record can be deleted immediately. Some records must be kept for a period required by law or for legitimate security, fraud prevention, dispute resolution or accounting purposes. The length of time depends on the type of information and the reason it was collected.
Requests you can make
Subject to applicable requirements and reasonable verification, you may ask us to:
- Provide access to personal information we hold about you and explain, where appropriate, how it is used.
- Correct information that is inaccurate, incomplete or out of date.
- Delete personal information where there is no continuing reason or requirement for us to keep it.
- Withdraw your consent to marketing communications and ask us to stop sending promotional messages.
- Explain how a request will be handled if some information cannot be provided, changed or deleted.
To exercise these rights, send your request to support@asinocasino.click. Please describe your request clearly and include enough information for us to identify the relevant account. We may need to confirm your identity before completing a request, particularly where the request involves account access, verification documents or sensitive information.
If you withdraw consent to marketing, you may still receive essential service communications, such as messages about account security, transactions, changes to the service or other matters necessary to administer your account. A request to delete information may be limited where retaining it is required by law or necessary for a permitted purpose.
Changes and questions about this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, the way services are provided, technology, security practices or applicable requirements. When changes are made, the updated version will be made available on the website. The date or version shown with the policy may help you identify the latest update.
You should review this page periodically so you understand how information may be handled. Where a change is significant, we may provide additional notice through the website or an appropriate service communication.
If you have a question about this policy, believe your personal information is inaccurate, or want to make a privacy or data rights request, contact support@asinocasino.click. We will review your request and respond in accordance with applicable requirements and the nature of the information involved.